In today’s digital world, the rise of cybercrime is a growing concern for individuals, businesses, and governments. From online fraud and identity theft to harassment and hacking, cyber threats are real, and anyone can be a target. If you’re in Pakistan and become a victim of cybercrime, the Federal Investigation Agency (FIA) is the designated authority to report such incidents.

This guide outlines the step-by-step process to report cybercrime to the FIA in 2025, ensuring that you know your rights, understand the procedure, and take prompt action.

What is Cybercrime?

Cybercrime refers to criminal activities carried out using digital devices or networks. These crimes can range from financial scams and online impersonation to hacking, cyberbullying, and data breaches. In Pakistan, cybercrime is addressed under the Prevention of Electronic Crimes Act (PECA), 2016, which empowers the FIA to take action against such offenses.

When Should You Report Cybercrime?

It’s essential to report cybercrime as soon as you become aware of the incident. Timely reporting can:

• Help authorities trace the criminals.

• Prevent further damage.

• Ensure your safety and data protection.

• Enable faster legal recourse.

You should report to the FIA if you encounter any of the following:

• Online harassment or blackmail

• Financial fraud through mobile or online banking

• Social media impersonation or hacking

• Cyberstalking or online threats

• Data theft or unauthorized access to accounts

• Mobile phone misuse through SMS or calls

Step-by-Step Guide to Reporting Cybercrime to FIA in 2025

Let’s go through the process in detail to help you file your complaint effectively.

Step 1 – Gather Evidence

Before filing a complaint, collect all the necessary evidence related to the incident. This may include:

• Screenshots of messages, emails, or posts

• URLs or links to the content

• Contact details of the suspect (if known)

• Bank transaction details (in case of financial fraud)

• Mobile numbers involved in suspicious activity

Keep everything organized so it can be submitted as proof.

Step 2 – Choose a Reporting Method

FIA offers multiple ways to report cybercrime:

a. Online Reporting via Cybercrime Portal

You can report cybercrime online through the FIA Cybercrime Reporting Portal:
https://complaint.fia.gov.pk/

b. Email Your Complaint

Alternatively, you can email your complaint to the FIA Cybercrime Wing at:
helpdesk@nr3c.gov.pk

Make sure your email includes all details and attachments.

c. Visit Your Nearest FIA Office

For urgent or severe cases, it is advisable to visit the nearest FIA Cybercrime Reporting Center (CRC). You can find the list of offices and their contact details on FIA’s official website:
👉 https://fia.gov.pk/

Step 3 – Fill out the Complaint Form

If you are using the online portal:

• Click on “Lodge Complaint.”

• Enter your details (Name, CNIC, Address, Contact Number)

• Select type of complaint (e.g., Online Harassment, Fraud, etc.)

• Provide a detailed description of the incident

• Upload supporting documents or screenshots

Make sure your information is accurate and complete.

Step 4 – Submit and Note Complaint ID

Once submitted:

• You will receive a Complaint Reference Number or ID

• Save this ID for future correspondence or updates

• The FIA team will acknowledge your complaint via email or SMS

Step 5 – Follow Up on Your Case

The FIA usually starts a preliminary review and investigation after receiving your complaint. If necessary, they may:

• Contact you for additional information

• Call you for a statement or in-person visit

• Freeze fraudulent bank accounts

• Trace the IP address or phone number involved

You can follow up by calling the FIA Cybercrime helpline at:
1991 (Available in major cities)

What to Expect After Filing the Complaint

Once your complaint is submitted:

• Acknowledgment: You’ll receive confirmation of your submission.

• Investigation: The FIA will analyze your complaint and collect digital evidence.

• Action: If the case has merit, FIA may file a First Information Report (FIR) and proceed with arrests or legal action.

• Update: You’ll be kept informed through the contact details you provided.

Note: Some cases may take longer due to technical analysis or legal formalities.

Tips for Writing a Strong Complaint

To increase the chances of your complaint being processed efficiently:

Be Clear and Specific

Describe the incident in simple language. Mention dates, times, and details.

Avoid Emotional Language

Stick to the facts. Avoid making threats or emotional appeals.

Attach Proof

Attach all relevant images, files, or documents. Without proof, your complaint may be rejected.

Common Challenges & How to Overcome Them

Delay in Response

Due to the high volume of complaints, response time may vary. Be patient but persistent. Regularly follow up using your complaint ID.

Lack of Technical Knowledge

If you’re unsure how to file a complaint, ask a family member or friend for help, or visit an FIA office for guidance.

Privacy Concerns

Your identity is kept confidential during the investigation process. The FIA follows strict protocols for victim protection.

Penalties for Cybercrime Under Pakistani Law

Under PECA 2016, the following penalties may apply:

You don’t have to suffer in silence. These laws exist to protect you.

Final Thoughts

In 2025, reporting cybercrime in Pakistan has become more accessible, thanks to FIA’s streamlined digital complaint process. Whether you’re dealing with online fraud, harassment, or hacking, taking immediate action is the key to protecting yourself and others.

Cybersecurity is a shared responsibility. Stay vigilant, report incidents promptly, and educate others about their digital rights.

Additional Resources

• FIA Cybercrime Reporting Portal: https://complaint.fia.gov.pk/

• FIA Official Website: https://fia.gov.pk/

• Cybercrime Helpline: 1991